Cornerstone OnDemand

Job Title: Service Operations Associate

Role Overview:   The Service Operations Associate is responsible for performing

operations tasks within the Global Service Operations team. This includes activities such as reporting

& analytics, project support, and providing strategical and tactical

support to the Professional Services team. Collaboration in this role means

partnering with the Partner Success Managers, Sales, Finance, and Technology

teams to coordinate key aspects of the on-boarding and service delivery

process.

InThis Role You Will:

• Provide business support toglobal project managers practice directors, and leadership by assistingthrough the various stages of project delivery.

• Manage daily back-endoperations for project creation, maintenance, and closure within Kantata.

• Processcustomer agreements, interpret contract matter, and take appropriateaction to provision necessary changes with internal stakeholders andpartners.

• Provide analysis and reports asrequired by Finance and the Leadership teams as well as own and manage theregular reporting and audit practice.

• Maintenance of the CRM systemsand ensuring data accuracy.

• Assistglobal resourcing team as needed with services staffing internally andexternally with partners.

• Work closely with IT toprovision portals for new clients.

• Assistin deployment design solutions for short (quick hits), medium (processchanges), and long-term (e.g. automation) across Services to ensureconsistent, efficient operations at scale.

• Processwelcome letters to new customers.

You’veGot What It Takes If You Have:

• Bachelor'sideally or equivalent experience.

• Strongpassion for operations or professional services work with a desire tolearn and develop skills in the area.

• Excellentcommunication skills, both written and verbal.

• Detail-orientedwith strong organizational and time management abilities.

• Abilityto work in a fast-paced and dynamic environment.

• Teamplayer with a collaborative mindset.

• Priorinternship or relevant work experience is beneficial but not required.

• Proficientknowledge of MS Excel.

• Exposureto CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server,Peoplesoft etc. with an emphasis on

• system integration, data warehousing,and analytics.

• ExtraDose of Awesome If You Have:

• Experiencewith PSA tool such as Kantata

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com